Privacy Policy

Last Updated On 06-Oct-2023
Effective Date 06-Oct-2023

This Privacy Policy describes the policies of Hôpital Vétérinaire Ormstownn, 1430, Route 201, Ormstown (QC) J0S 1K0, Canada, email : , phone : 450 829-4245 on the collection, use and disclosure of your information that we collect when you use our website (, the “Service”. This policy is subject to Quebec law on this matter, the Act Respecting the Protection of Personal Information in the Private Sector, as well as other applicable legislative and regulatory provisions.

Hôpital Vétérinaire Ormstown is committed to respecting the confidentiality of your personal information and pledges to protect them and only use them for the purposes for which they were collected. The policy aims to inform you about our privacy practices. We want to let you know for what purposes and how we collect your personal information, and in what ways they are stored, used, and disclosed.

We may change this Privacy Policy at any time without notice and will post the revised Privacy Policy on the Service. The revised policy will be effective 180 days after its publication on the Service, and your continued access or use of the Service after this period will constitute your acceptance of the revised Privacy Policy. We, therefore, recommend that you check this page regularly.

Information We Collect

Please note that some of the information described below that we collect in the course of the service may, as applicable, not constitute personal information under the law, and are therefore not subject to this policy. We will collect and process the following personal information about you when you fill out the online form on our website:

  • Name
  • Email
  • Mobile

By submitting your personal information through the online form, you consent to the collection of this data.

Electronic Nature Information

We may collect information that is not of a personal nature, such as the type of Internet browser or computer system you use, or the domain name of the website from which you linked to our site. Furthermore, when you visit our website, certain information may be stored on your computer in the form of a cookie or a similar file. Cookies allow us to retain certain information about your use of the website, including the date of your most recent visit, the pages viewed, and the files downloaded. Cookies help us tailor our website to better suit the interests and preferences of visitors.

The Service does not link the information obtained in this way to your personal data.

Most Internet browsers allow you to delete cookies from your computer’s hard drive, block them, or receive a warning before their installation. Please refer to your browser’s instructions to learn more about these functions.

How We Share Your Information

We do not disclose your personal information to anyone outside the Service without your consent, except for:

  • our suppliers of goods or services, organizations, or individuals whose services have been retained to perform certain functions on our behalf (e.g., data processing, document management, etc.). The Service takes the necessary measures, contractually or otherwise, to ensure that these third-party suppliers of goods or services process your personal information solely for purposes determined by the Service and provide a level of personal information protection comparable to that provided by the Service;
  • any entity in the event of a merger or change of control, in whole or in part, but only if the parties agree that the collection, use, and disclosure of the information are limited to the objectives of the business transaction;
  • any public authority if required by law.

We do not share your personal information with a promotional partner unless you have specifically consented to the communication of your personal information to them.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights.

External Hyperlinks Displayed on Our Site

The Site may include links to websites operated by third parties. By clicking on these links, you leave the Site. The Service has no control over the operation of these websites, and the fact that they are listed on our Site in no way implies any responsibility on the part of the Service. Any personal information you transmit through these sites will be subject to the personal information protection policy of those sites..

Retention Of Your Information

We will retain your personal information with us until the purpose of their collection is fulfilled or as long as necessary to meet the objectives for which they were collected, as detailed in this Privacy Policy. For reasons such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons such as enforcing legal rights, preventing fraud, etc., we might need to retain certain information for longer periods. Residual anonymous information and aggregated data, which do not identify you (directly or indirectly), may be stored indefinitely.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at . We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at .

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.


The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Data Protection Officer: Jean-François Brunelle | | 450 829-4245. We will address your concerns in accordance with applicable law.